Shipping policy

Last updated: October 4, 2026

CuteFurCompanions products are made on demand. Once an order is placed, the product is produced, quality checked, packaged, and shipped directly to the delivery address provided at checkout.

This policy explains how production, shipping, tracking, delivery, customs, and shipping-related issues are handled.

Order production

Most orders are produced and prepared for shipment within 2–7 business days.

Production time is separate from shipping time.

Production can take longer during periods of unusually high demand, holidays, product shortages, large orders, or when an item requires reprinting after a quality-control check.

The estimated shipping or delivery information shown for your individual order is the most relevant estimate for that purchase.

Shipping and delivery times

Shipping time begins after production is complete.

For general guidance:

Standard shipping within the United States is commonly delivered within approximately 2–5 business days after production.
International Standard shipping commonly takes approximately 10–30 business days after production.
Faster shipping options can be available for eligible products and destinations.
The shipping methods available for your order are displayed during checkout.

These are delivery estimates rather than guaranteed arrival dates unless CuteFurCompanions expressly identifies a service as guaranteed.

Carrier conditions, customs processing, severe weather, public holidays, local delivery disruptions, and other events outside the shipping network's normal operation can affect delivery times.

Where orders are shipped from

CuteFurCompanions works with professional production and fulfillment partners located in different regions.

Your order is produced and shipped from the facility assigned to the product and delivery destination.

As a result, the country from which your package is shipped does not necessarily match the country in which CuteFurCompanions operates.

This allows products to be produced closer to customers where suitable production capacity is available.

Multiple packages

Items from the same order can arrive separately.

This happens when products are produced at different facilities or require separate packaging.

When an order is split into multiple shipments:

Each package can have its own tracking number.
Packages can arrive on different days.
Receiving one package does not necessarily mean the remaining items are missing.

Your order status will show available tracking information for each shipment.

Shipping charges

Shipping charges are displayed during checkout before payment is completed.

The final shipping cost depends on factors including:

The products in your order.
The delivery destination.
The production location.
The number of packages required.
The shipping method selected.

Any free-shipping promotion applies only when the conditions displayed for that promotion are met.

CuteFurCompanions does not add undisclosed shipping charges after an order has been completed.

Tracking

Tracking information is provided when tracking is available for your shipment.

After an order ships, you will receive the available tracking information through your order confirmation, shipping notification, or customer account.

A tracking number can take some time to show its first carrier scan after the shipping label is created.

Tracking information is provided by the shipping carrier and updates as the parcel moves through its delivery network.

Delivery address

Customers are responsible for entering a complete and accurate shipping address during checkout.

Before submitting your order, check:

Recipient name.
Street address.
Apartment, unit, or building number.
City.
State, province, or region.
Postal or ZIP code.
Country.
Contact details where requested.

If you notice an error after ordering, contact support@cutefurcompanions.com immediately.

Once production or shipment has begun, an address change cannot be guaranteed.

If a shipment fails because the customer supplied an incorrect, incomplete, or undeliverable address, a free replacement or full refund is not normally available.

Re-shipping or producing another item can require an additional payment.

If the address or fulfillment error was caused by CuteFurCompanions or the fulfillment process, we will provide the appropriate resolution.

Failed delivery and returned shipments

A carrier can return a parcel when:

The address is incorrect or incomplete.
Delivery attempts were unsuccessful.
The recipient refused the package.
The package was not collected from a pickup location.
The carrier could not complete delivery for another documented reason.

If your parcel is returned, contact support@cutefurcompanions.com.

We will review the reason for the failed delivery and provide the appropriate available resolution.

Where the failed delivery resulted from incorrect information supplied by the customer, additional shipping or production charges can apply.

Where the failure resulted from our fulfillment process or the carrier, we will handle the issue in accordance with our Return & Refund Policy and applicable law.

Lost shipments

If your order has not arrived, first:

Check the tracking information.
Confirm the delivery address.
Check with household members or building staff where appropriate.
Contact your local postal service or carrier.
Check whether the parcel is being held at a pickup location.

An order is treated as potentially lost under our standard shipping-resolution process when it has not been delivered within:

30 calendar days for domestic United States shipments or regional European Union shipments.
45 calendar days for other international shipments.

If your order reaches the applicable period without delivery, contact us within one week after that period ends.

We will investigate the shipment.

When the shipment is confirmed lost and the delivery problem was not caused by incorrect information supplied by the customer, the eligible order will receive the appropriate resolution, which can include a replacement or refund.

These reporting periods support our standard shipping-resolution process and do not limit any longer mandatory rights relating to non-delivery.

These windows align with the current fulfillment process used behind the scenes. Printify

Tracking shows delivered, but the package is missing

If tracking shows that your package was delivered but you cannot locate it:

Check around the delivery location.
Check with other members of your household.
Check with reception, building management, or neighbors where appropriate.
Contact the local carrier or postal service.
Confirm that the address entered with the order was correct.

If the package still cannot be located, contact support@cutefurcompanions.com with your order number and any information provided by the carrier.

We will review the delivery and investigate a credible report of non-delivery.

A carrier's “delivered” scan does not automatically close a legitimate delivery investigation.

Shipping delays

We use realistic production and shipping estimates based on the delivery services available for each order.

If we become aware that an order cannot be shipped within a specifically promised timeframe, we will notify the customer and provide the cancellation, refund, revised delivery option, or other remedy required by applicable law.

For U.S. internet orders, sellers must have a reasonable basis for their advertised shipment time and must provide the required delay/cancellation options when that timeframe cannot be met. Federal Trade Commission

Customs, duties, and import taxes

Some orders are produced within the customer's country or region. Other orders cross an international border.

For cross-border shipments, the destination country can impose:

Import duties.
VAT or sales taxes.
Customs charges.
Brokerage charges.
Processing fees.

When duties or taxes are collected by CuteFurCompanions during checkout, they will be reflected in the order total.

When they are not collected at checkout, charges imposed during import can become payable by the recipient where permitted by applicable law.

CuteFurCompanions will not describe a shipment as duties paid unless the applicable shipping method actually supports that arrangement.

Shopify specifically requires international merchants to disclose when customs or import charges can apply, including when third-party fulfillment ships from another location. Shopify Help Center

European Union and EEA deliveries

Where EU or EEA consumer law applies, CuteFurCompanions will deliver goods within the agreed delivery period.

Where no different delivery period has been agreed, applicable EU rules generally require delivery without undue delay and no later than 30 days after the contract is concluded.

If delivery does not occur within the required period, the customer retains the remedies available under applicable consumer law.

For consumer shipments where the carrier was arranged through CuteFurCompanions, the risk of loss or damage during transportation remains with the seller until the goods reach the customer or another person designated by the customer, as required by applicable law. European Union

United Kingdom deliveries

Where UK consumer law applies, goods will be delivered within the agreed period.

Where no delivery period has been agreed, UK law generally requires delivery without undue delay and within 30 days of the contract being entered into.

For consumer shipments arranged by CuteFurCompanions, the goods remain at the trader's risk until they enter the physical possession of the customer or a person designated by the customer, subject to the statutory exceptions. Legislation.gov.uk

Damaged deliveries

If a package or product arrives damaged, contact us promptly at:

support@cutefurcompanions.com

Include your order number and clear photographs of the affected item and packaging.

Damaged-product claims are handled under our Return & Refund Policy.

For most verified shipping damage or manufacturing problems, a physical return is not required unless CuteFurCompanions specifically provides return instructions.

Delivery dates for gifts and events

Unless CuteFurCompanions expressly provides a guaranteed delivery commitment, estimated delivery dates should not be relied upon for weddings, birthdays, holidays, travel, events, or other date-sensitive occasions.

If an order is time-sensitive, we recommend ordering well in advance.

This does not affect any legal right that applies where an expressly agreed delivery date forms an essential part of the purchase.

Order changes and cancellations

Because products are made on demand, production can begin shortly after an order is placed.

The product.
Size.
Color.
Variant.
Quantity.
Shipping address.
Shipping method.

Changes can be completed only while the order is still at a stage where modification is operationally possible.

Cancellation and statutory withdrawal rights are explained in our Return & Refund Policy.

Our responsibility

CuteFurCompanions is your point of contact for your order.

If there is a genuine production, fulfillment, shipping, or delivery problem, contact us directly and we will handle the issue through the appropriate fulfillment or carrier process on your behalf.

Customers are not required to contact our production partners to resolve a CuteFurCompanions order.

Contact us

For shipping, tracking, delivery, or order questions:

CuteFurCompanions
Email: support@cutefurcompanions.com

Please include your order number when contacting us.